Privacy Policy
 
This privacy policy explains our information practices and the choices you can make about the way your information is collected and used. We do not sell, trade or rent your personal information to third parties. Your privacy is of great importance to us.
 
Here are the terms and conditions of using this website.
 
Definition of terms
The ‘Pinks and Greens’  will be referred to as ‘We’ or ‘Us’ for the rest of this document. Users of www.pinksandgreens.co.uk and any parties making enquiries by email, telephone or post are referred to as ‘You’ or ‘Your’.

Use of / access to our website
This is subject to acceptance of these Terms and Conditions. If you do not agree to these conditions, you should stop using the site at once.
 
Accuracy of Information
Reasonable effort is made to ensure that information carried on our site will be accurate and up-to-date. This is done in good faith and we do not accept any liability for error or omission with regards to site content. 

Even where there is a hypertext link from this site, we do not accept responsibility for the content of any third party site. Our privacy statement only applies to our own websites. For third party websites, please refer to their own privacy statements.

Liability
We shall not be liable for any damages arising in contract, tort, or otherwise from the use of or inability to use this site, or any material contained in it, or from any action or decision taken as a result of using this site or any such material.

Legal Jurisdiction
These Terms and Conditions are governed by English law.

Information we may collect
As with most other websites, we collect and use the data contained in server log files. The Pinks and Greens website does not currently require membership. The information in the server log files include your IP (internet protocol) address, your ISP (internet service provider), the browser you used to visit our site (such as Internet Explorer or Safari), the time you visited our site and which pages you visited throughout our site this information is not linked to any information that is personally identifiable.

We also use third-party analytical data gathering tools for the purposes of aggregate visitor traffic information which may set a cookie on your computer. The data collected by these third-party services may include information such as your IP address, type of web-browser, and computer operating system. The third party data gathering tool we use is Google Analytics for more information visit see Google’s privacy policy
 
Cookies
Please read our separate page – How we use cookies – for details of the small number of text cookies which are used to enhance the functionality of the Pinks and Greens website.

How information is used
The information gathered is analysed to help us understand how well the website is performing.
 
Data security
The Internet is an open public facility and no security measures can be guaranteed. The Pinks and Greens website uses reasonable security procedures to maintain the confidentiality of the information you provide. 

Information collected via online enquiry / e-newsletter sign up
If you contact us with an enquiry or request to receive our e-newsletter, we may collect and hold electronically:
contact information including name, postcode data, telephone number and your email address
We will use this information:
to provide the requested service(s)
to monitor and improve the quality of our service
to profile and understand our customer base
We may need to pass some or all of the data collected to our UK-based service providers (eg banks, consultants or mailing houses) to enable us to provide the requested service. These third parties do not use your information other than as necessary to provide the requested service. We will also comply with requests for information from government agencies (UK or overseas) for law enforcement and compliance purposes. It may on occasion be appropriate to release this information to identify, contact or bring legal action against a person who may be causing injury or interference with another person’s rights or property.
 
Links to other websites
The Pinks and Greens website may contain links to other websites of interest. Once you have used these links to leave our site, you should note that we do not have any control over that other website. Please exercise caution and look at the privacy statement applicable to the website in question.Pinks and Greens cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. 

Data Subject Access Request
You may ask us in writing for a copy of the information we hold about you (for which we may charge a fee) and to correct any inaccuracies in your information. We aim to respond to you within 31 days from the receipt of the request.

Mailing list
If you have expressed an interest in receiving updated information from Pinks and Greens, then we may contact you with marketing materials by post or email. Any requests to be removed from our mailing lists will be complied with as quickly as possible.

How to contact us
If you have questions about our policy, do please contact us. This privacy policy does not create any legal or contractual rights on your behalf. Should you have any questions or concerns about our privacy policy please contact us.
 
Copyright Notice
The copyright and any other rights in all material on this site are owned by Pinks and Greens unless otherwise stated.
You are only permitted to download and print extracts from this site under these conditions:
No part of this site may be reproduced or stored in any other website without prior written consent of Pinks and Greens.
Use of documents and related images and graphics on this site is for information and/or personal, non-commercial use only.
Copies of these pages saved on any storage medium may only be used for viewing purposes or to print extracts for personal, non-commercial use.
Pinks and Greens copyright notice must appear in all copies.
Graphics/illustrations on this site are not to be used in a form separated from the text alongside which they are published on this site.
Documents or related graphics/illustrations on this site are not to be modified.
 

 

 
Please let us know immediately if you are not happy with your product. 
You should do this using the following e-mail address brown@pinksandgreens.co.uk . 
Goods can be returned to us for a refund or exchange providing they are unused and in re-saleable condition.  
 
If you choose to return any items purchased online at www.pinksandgreens.co.uk or via mail order or telephone, please:  
 
Return the items directly within 14 working days of invoice date (UK customers); 21 days (Europe excluding UK); 28 days (Rest of the World) to: Pinks and Greens, Rectory Farm, Metfield, Suffolk IP20 0JR
Note that returns received outside of the timeframe will be considered for a credit note only and will not be eligible for a refund.
Note that all items must be returned in unused and saleable condition with original tags attached.
Complete the Returns Form enclosed with your order:  this will help speed up the refund process. You are entitled to a refund within 30 days of returning your item. We are always grateful for any comments regarding the reason for the return. 
Note that we cannot refund the postage and you will have to pay for the return postage.
Ensure that all items are as well packaged as possible, as we cannot be held responsible for breakages on returned items.
Obtain a proof of postage from your post office by using Royal Mail Registered Post or similar so that we can complete your request in the event of items being lost in transit. We cannot be held responsible for loss of items.

Return of Faulty, Incorrect or Sub-standard Products
If the products you return are faulty, incorrect or damaged in transit, we will refund you the cost of the return postage, as well as the goods and your original postage and packing charge. Please return the item(s) following the directions above.
 
Prices, Availability  & Despatch 
Prices: All prices and charges are shown in UK pounds sterling. They exclude delivery charges. We reserve the right to remove any goods from the web-site at any time.
Availability: We aim to keep our website as up to date as possible, however if an item you have ordered is not on our shelves we will make it for you. 
Despatch: Your order will usually be dispatched within a week, if there is any reason for delay we will let you know by e-mail as soon as possible.
 
If you require urgent delivery, or wish your purchase to be delivered to a different address, please contact us.